(13/3 – 12/4/2017)

讀者意見 Written Comments (Questions 47)

收集所得的意見共 Total written comments received: 187

按類別劃分 Breakdown by Category

  館藏及電子資源 Collection & Electronic Resources
  空間及設施 Space & Facilities
  服務及管理 Services & Management
  借還及其他圖書館政策 Borrowing & Other Library Policies
  將軍澳教學中心學習共享 Tseung Kwan O Study Centre Learning Commons

註:除了出於保障個人私隱而作出刪改外,讀者意見一欄內的文本都是原文轉錄。如果讀者希望向圖書館提供更多意見或者對圖書館回應作出跟進,歡迎親臨圖書館諮詢服務台、致電 29486653或電郵至

Remarks: Users' comments are transcribed without editing except for privacy concerns. Users are welcome to contact us in person at the Information Counter on G/F of Mong Man Wai Library, by calling 29486653, or by email at to send us further feedback or to follow up with the Library responses.

館藏及電子資源 Collection & Electronic Resources

讀者意見 User’s Comments

圖書館回覆 Library’s Responses


We have adopted an e-priority policy and most of the Library's funding resources have been used on improving electronic resources over the years. In March 2017, we have also upgraded the "Academic Search Elite" multi-disciplinary database to "Academic Search Ultimate" which added over 4,000 new e-journals to EdUHK users.

At present, the Library has purchased or subscribed over 200 electronic databases, providing access for EdUHK staff and students to some 60,000 full-text e-journals and 1.4 million e-books. Staff and students are always welcome to send specific recommendations, including databases, e-books and e-journals anytime to

If you encounter difficulties in finding what you need, please seek assistance from the Information Counter as soon as possible so that we can take immediate actions if necessary.



Electronic resources is not user friendly

Library website is hard to use, please re-design a user-friendly interface.

We are redesigning the Library Website to enhance its functionalities, user-friendliness and visibility. Library users' view are being collected during the redesign process. The new Library Website will be launched in September 2017.




ProQuest Dissertations & Theses" is the world-leading, and the largest, dissertation database which is subscribed by all UGC-funded university libraries. We believe its contents should be of acceptable quality and standard.

Titles in the "Children's Literature Collection" on 1/F are jointly selected by academic and Library colleagues. In recognition of the importance of Hong Kong Children's Literature, a new sub-collection "Hong Kong Children's Literature Collection" has also been set up in 2016.

Limited by the relatively short history of the Library, we are also aware that we may not have a sizeable collection of children's literature titles with historical value, and we will continue to work in this area.

學校教科書本應當更新,有些書本已太舊及已改編. 兒童藏書,近年來甚少新的中英書籍上架. 喜洋洋小說版,福爾摩斯及魔幻偵探小說再沒有新的書籍在館內.

School textbooks are updated annually based on EDB's most current recommended list. Some older editions which are still on EDB's list will continue to be kept in the School Textbooks Collection.

Comments on children's literature noted, and will be followed up.

Buy more copies of subject textbooks
Some electronic database are hard to open

Depending on the known class size, the Library is already buying 2 to 10 copies of course textbooks and 2 to 5 copies of course recommended readings. Buying excessive copies of textbooks is not a cost-effective use of the limited library resources. Besides, students are expected to acquire their own personal copies of course materials. Copies provided by the Library are mainly for quick reference and not as substitutes of students' personal copies.


Comments on literature titles noted and will be followed up.

While we have adopted an e-priority policy, please understand that not all publications are available in electronic formats.


Comments noted but not practical nor achieveable under current level of resources.

All publications by EdUHK and its precedessors kept by the Library can be found at "EdUHK Collection" (

有些書經常被人備用 例如 Ielts 練習 課程參考書

Comments noted.

Inadequate coverage of essential database, e.g. no database on laws and regulations
Terribly inadequate coverage of essential journals, even in fields of education

All selections and de-selections of databases and e-journals have been carefully reviewed by academic colleagues. Please inform us which essential databases and which essential journals especially in education which have not been collected and we will be happy to follow up.

The database should be enriched to include more fulltext journals. Even though the fulltext of some journals can be found through interlibrary loan, it hinder the process of doing research.

Comments noted. However, even with more funding available, no single library could guaratee that it could collect everything. Inter-library collaboration on resources sharing, including inter-library loan and document delivery are therefore important supplement to on-site collection, and will only take 2 to 3 working days for delivery.

Buy more DVD movies for teaching and learning especially those classic rated high in the IMBD Website

Comments noted and will be followed up.

Should able to provide more updated DVD and books for borrowing. Too old for those DVD at 4/F.


Comments noted. Please see replies to earlier comments on electronic resources.

Electronic resources are vastly lagging behind compared to other institutions. There are not many electronic books available. Some books only have the content and bibliography available as e-resources. That does not help at all.
I understand that our library is small that we are not capable of holding a vast collection of books. However, if by all means possible, I hope that the books in the reserve collection could have one more copy for people to borrow home



Too little electronic resources, we could not find and see full version of research studies

More full-text articles



more journal articles can be read for free (more subscriptions)



Should add more resources as a lot of useful resources are not available

Please provide more Collection & Electronic Resources

Can include more journal papers

I cannt read some of the sources found in the internet through the school library wedsite, as I am mot the user or do not have the ID of that website(which the source in).

Subscription to major journals can be increased, as it is difficult to access some top journals that are necessary for research work.

It is supposed to be more.


I am very impressed of the amount of electronic journal article publishers that we subscribed, but books are definitely not enough.


Comments noted and will be followed up.

另外,社會科學的學術期刊不夠。政治、經濟、社會、環境等社科期刊往往需要到google scholar 找,若然本校是一所綜合型大學,請務必購入更多非教育學術期刊,輔助學生學習。

More online reference books and online resourse, especially on non-eduactional topics

the university still has a limited collection of books / materials that are non-education based.

enrich the collection especially in fields like sociology



Some of the books are a bit outdated and old, should add newer books for more updated info.

太多參考書籍均為reserved ,應該增加額外可外借書籍。

Please see earlier replies to comments on course textbooks and readings.


Comments noted and will be followed up.



IT programming related book not enough.



Articles and books under the topic of Sustainability/Education for Sustainable Development are rather limited in EdUHK.  Though I can find more at the HKU library, I am always not permitted to download indeed. 


Please see earlier replies to comments on course textbooks and readings.

hope to provide more e-books of required reading of as many course as possible

sometimes all the books are borrowed by others and cannot read the required reading within the week

more titles of journal shall be acquired. thanks

Comments noted and will be followed up.



Commented on shelving condition noted and will be followed up.

Some publishers refuse to offer or sell "teachers' editions" of their school textbooks to the Library.


Please contact the Information Counter as soon as possible so that we can take immediate action.





Comments noted with thanks.  We have acquired "Chinamaxx" in Oct 2015.   Free trials for 《读秀中文学术搜索》 has already been arranged but it was not supported by library users.


In the past few years, we have arranged trials of various online resources in Chinese studies as well as other subjects.  Based on feedback collected and advice from academics, a number of major Chinese studies databases such as 《中國基本古籍庫》, 《民國時期期刊全文資料庫》, 《晚清期刊全文資料庫》, 《文淵閣四庫全書》, 《漢籍電子文獻資料庫》, 《漢達文庫》, 《Chinamaxx Digital Libraries 中文集獻》have already been added to the EdUHK Library collection.  We will continue to enhance its collection in all areas by working closely with the academics and making the best use of the funding resources available.

在Google scholar 找到的Journal article 及pdf書,有很多時候在EdUHK Library 網站搜索到但沒有存檔,而很多科目core 的Journal Article 及書籍EdUHK Library 也沒有,這是十分諷刺及離譜的,作為學生,交了學費,理應擁有完善的服務,縱然圖書館職員態度一流,不錯,是大學職員應有的服務水平,學生交了6位數字的學費,但是要學生經常依賴HKALL 借書及借其他院校的同學account 獲取EdUHK Library 沒有的Journal Article,實在無法忍受及包容,不是一所大學應有的水平。雖說圖書館每年都有與任教科目的老師詢問有否更新書籍及論文,科目的老師沒有回應,是溝通不足,圖書館有責任為學生爭取更高質素的圖書服務,望 貴館能作反省並作出改善。

As replied earlier, no single library could claim that it collects every publication available.  Inter-library collaboration and sharing of resources is therefore an essential mechanism to ensure that students and staff of every institution could have access to resources which they need, and when they need them.  We would like to empahise that "HKALL" and "RAPID Document Delivery" are in fact joint-effort of all 8 UGC libraries and are the results of the hardwork of all 8 libraries.  They are integral parts of the library services and are by no mean one-way.  While other UGC libraries supply resources to EdUHK students and staff, we also supply resources to students and staff of other UGC libraries on a reciprocal basis.

For course textbooks and readings, please see our earlier replies.  We will continue to work closely with academics to achieve better availability of course reading resources.


Thank you.

SCOPUS is very useful and user friend, and should be continued.


Please see earlier replies to comments on course textbooks and readings.


Since e-books are provided by different publishers on a number of e-book platforms, restrictions and functions may vary a lot with some publishers allowing the whole e-book to be downloaded while others will install very tight usage restrictions.  However, downloading / printing / copying up to a certain portion is still permitted for the vast majority of ebooks acquired by the Library.  Annotation is also available on most of our e-book platforms after users set up their individual accounts.

Please contact Library staff for assistance if you have difficulties using ebooks or other Library resources.


Both staff and students are welcome to make specific purchase suggestions directly to the Library by using the Online Recommendation Form at

The isearch result page needs to be refreshed if there is no action for more than around 20 mins. The refresh is frustrating as the documents saved are all gone and users need to relocate where he stopped.

Comments noted with thanks.  The iSearch provider is aware of the idle time reset problem and this problem is related to the software and it is not unique to EdUHK.

Although this problem has not been completely resolved, please note that a new library system shared by all 8 local university libraries will be launched in July 2017.  iSearch will also be migrated to a new platform and we are hopeful that the new interface will provide a better search environment to EdUHK users.

位於LP部份的雜誌區, 雜誌的更新每況愈下。雜誌更新緩慢, 甚至令人懷疑已停止更新。不少雜誌架的雜誌從缺,或一整個月沒有更新的狀態。
此外,此區亦屬於圖書館範圍, 但同學進入此處等電梯時,經常大聲喧嘩, 建議在入口及電梯處張貼"保持安靜"的告示。

欣賞圖書館引入電子期刊和電子書。本人有購買電子閱讀器材(, i-pad), 卻不太知道有甚麼資源可以多加善用。希望辦一些講座,多推廣這方面的資源應用。

Comments noted and will be followed up.

A new collection of material normal takes reasonably longer duration of time while in transit. The can be possibly shortened. 

Comments noted.

More leisure reading and enhanced DVD collection would be welcomed. Also, how about an area for board games (as some cafes have) for more socialising? This might encourage more library patronage.

Comments noted and will be considered.


Thank you.

I used to access a lots of journals and sometime I do need to have the assistance from library staff, they are all very professional and nice. Always provide prompt assistance!


空間及設施 Space & Facilities

讀者意見 User’s Comments

圖書館回覆 Library’s Responses


Comments noted and will be considered.


Comments noted. We will review the 24-hour opening arrangement on different floors based on the actual usage and needs of library users.

Printer 數量不太足夠

Comments noted and will be followed up.


I find the quite workstation with computer on 4/F is rather too full to secure 1, especially after 3.30 p.m. on weekdays and Sat.

We deliberately do not provide too many PCs at the Research Commons for two reasons: a) most users will bring their own notebooks; and b) the area is mainly for deep quiet study and should not become another PC lab.

四樓的自修間(with PC)需求甚高,建議在現時未有PC的自修間加設PC。因為2/3樓已有大量自修間。
另外,影印機服務欠佳,4樓更是欠列印服務。1樓、LP層有部份影印機長期out of service,我認為是有需要正視的。

Please see replies above.


Each eligible users can book no more than 6 sessions. Bookings can be made on a first-come-first-basis which is equal and fair.


Comments noted. Tables and chairs on 2/F and 3/F have been used for 20 years and we have not received any similar comments in the past 20 yeares. We will keep on monitoring.


Comments noted. A lower temperature is required for better storage of library collections. The current temperature is already higher than international standard and we have found a large number of molded books most likely because of the higher than standard temperature.

The air-conditioning services on 4/F of WMM Library is rather not reasonably accepted. Sometimes, it is rather too hot, sometimes, it is rather too cold.

Comments noted. We will work with the Estates Office to maintain a more constant temperature.

請預備外的電腦配件(keyboard/ mouse) 曾經因為預約4/F的自修間(with PC) 設備壞了,同時4/F 又爆滿,而被逼遷往G樓。
其實只要換掉keyboard 就可以解決的問題,但整座圖書館大樓卻一點額外的設備都沒有。

Comments noted and will be followed up.

1st floor is too noisy

Comments noted and will be followed up. However, please note that it is a designated Discussion Zone. If you need a quiet study place, please go to 2/F or above.

There can be more signs asking students to keep their voices down on the ground floor.

Comments noted and will be followed up. But please note that discussions are allowed in the Lounge and the Creative Lab on G/F.

Please keep LP/F in its current situation, but the photocopying machine there has been out of order for a long time.

Comments noted and will be followed up.


Comments noted. We will replace old photocopiers/printers by batch every year.

Some broken printers are often left unfixed for a long time. They should be fixed sooner.


The printers and photocopiers are always out of order.
Inadequate scanners and printers.


The printers are often out of service. Sometimes I can rarely find even one that works.

明白圖書館的自修服務應先給學生和教職員使用, 可是在圖書館大量加設自修空間後, 卻發現行政人員完全沒有使用權。 希望圖書館考慮行政人員能使用一小部份的自修間, 讓我們也有安靜空間在工餘自修或閱讀。如擔心同事利用這些空間於工作時間偷懶,大可將預約時間設於5:20PM後。

Study spaces are primilary set up to support learning and teaching needs of students and academic colleagues. Non-academic colleagues are free to use any library facilities which are not booked or in use at anytime.

Desks , toilets and water fountain can be cleaner

Comments noted and will be conveyed to Estates Office. However, cleanliness of library facilities still requires the cooperation of library users.


Thank you.




Very nice





I m so impressed by the resting seats!!!! I hope the library can increase the no. of this :)



There is a significant improvement in the facilities, perhaps because of the renovation. Please keep it up.

I enjoy the upgrading of the library!

2/F - 4/F 樓層的電腦數目減少,在繁忙考試時段不方便,難以使用電腦,建議多增設電腦或電源插頭供自備電腦的學員使用

I hope to improve the quality of computers

Due to resource constraints and environmental concerns, we adopt a 4-year replacement cycle for its public PCs. New PCs are generally installed at more highly used areas.


Comments noted.

We need to balance the needs and to provide sufficient seating, shelving space and various facilities for quiet studies, group discussion, teaching and relaxed reading, and it is difficult to meet all user needs at all time. The Library will continue to monitor the needs and usage on different areas and make adjustments as necessary.

Please also note that space for library collections has not been reduced after the renovation project.

the discussion room on 1/F in fact more or less similar to discussion table
it is better to increase the width of the room so that it looks like a classroom which can be used for micro-teaching. Many courses needs micro-teaching or practices on how to teach. It is nice if the library can provide us some bigger rooms

Would appreciate to have more discussion rooms.

More seats for students self study


More study carrels (like those on 4/F) to replace the normal study spaces
Printers to be maintained more frequently to improve printing quality




More space like 4/F self study area.

It is supposed to be more bigger.

hope the physical space of the library could be expanded

It would be good to have other spaces available besides GF and LP areas for the late night studying in the library.



So many desk and chairs and unnecessary facilities like laser-cut, but limited Collection & Electronic Resources

The lobby floor should be used exclusively for reading and studying. It is not a common practice for University libraries to provide resting (sleeping) and eating facilities for users. Some users mentioned that they slept in the MMW library instead going home. Perhaps this should not be the purpose of the 24-hours opening services.

It has become more and more common for academic libraries to provide facilities supporting different needs of students in addition to reading, e.g., The new arrangement is highly appreciated by our students who live far away and simply cannot travel home in late evening after working in the Library.


Library staff will remove personal belongings which were left unattended for a long period of time. Please approach counter staff immediately so that appropriate action could be taken.


PC stations upstairs are often occupied by unknown people with unattended bags and library books.


Power sockets have already been installed on almost every study tables on all floors after the completion of the Spatial Reorganization Project.

It is good at all but I think more electronic plugs since it is quiet difficult to charge the notebook when all the seats with plugs are full.


Comments noted and will be conveyed to Estates Office.


Comments noted. We will investigate further with Estates Office.

the chair on the 4/F are too advanced
sometimes do not know how to use it
can you provide a guideline?

Please approach Library staff for assistance if you have problems using any library facilities.

some photocopiers cannot print 2 sides to 2 sides
or thoguh I press very hard on the button of 2 sides to 2 sides, the photocopiers reject me


Please consider using Lift No. 9 at the Lounge area to reduce traffic and waiting time at Lift No. 8, especially during busy hours.


服務及管理 Services & Management

讀者意見 User’s Comments

圖書館回覆 Library’s Responses


Comments noted with thanks.




Staffs are super ! 24 hrs study area is awesome ! Thanks

Julac card 政策十分方便,使我們並不住在新界的學生可以隨處學習,效率非常滿意


ILLiad is very useful, thanks.

Great service from circulation counter. Staffs are generally helpful..



The librarians are rather helpful and polite. I really like their service.


Generally improvement in service provided, particularly appreciate the help from [personal description removed] at the Information Counter. He is self-initiated in following up the enquiries. He is very helpful and patient.


I used to access a lots of journals and sometime I do need to have the assistance from library staff, they are all very professional and nice. Always provide prompt assistance!


The Courtesy due date reminder system occasionally fails to send reminders (while overdue item reminder systems always work)

Comments noted and will be followed up. Should similar cases happen again, please contact Library colleagues and provide more details for our investigation.

More spaces open for 24 hours, especially during examination and assignment period

We have extended opening hours for all floors until mid-night during examination periods. Based on the usage data, we currently have no plans to further extend 24-hour opening to more floors.

It is more convenient to allow staff to use the printing service

Octopus printers and photocopier are provided by the Library on all floors for use by both students and staff. Print-N-Go service is operated by OCIO. The comment will be conveyed to OCIO for their consideration.

More printer is needed. Please offer color printer in library.

Two Octopus card operated colour printers with photocopying function are available on G/F and 1/F of the MMW Library.


Print-N-Go (i.e. OCIO Print Quota System) stations are available in both Mong Man Wai Library and TKOSC Learning Commons.

Primary kids (with their parents) are found running in the library, as well as writing on library books and talking loudly. As your staff see they are with their parents, they choose not to handle the problem.

Please report immediately to counter staff if you come across any inappropriate or disturbing behaviour by any type of library users. Our colleagues will then take appropriate actions.

某些區域(如兒童文學特藏區、四樓存放dse past paper的書架)十分凌亂,好像長期沒人整理一樣

Comments noted and will be followed up.

the arrangement books in Children literature Collection is quite messy and not organised well

The staff at the Circulation Counter are also more polite now, but the [personal description removed] at the Information Counter is not very considerate.

There is basically no surveillance on the LP floor, so people could do whatever they want without being warned.

Some Library Staff are found to be talking on their own mobile phones loudly in QUIET areas.
Some chat noisily with each other in QUIET areas.

Service Attitude of Library Staff is impolite and rude.

Campus Staff and students are NOT allowed to eat and drink, but your Library Staff ARE EATING AND DRINKING in areas that eating and drinking are not allowed.

Same as colleagues in other departments of the University, Library colleagues may choose to have their meal break inside their offices or our staff common room. But they are not supposed to eat and drink in non-designated public areas. Please inform us the details (who, when and where) for our follow up.


Comments noted.

Wonder if the "quick search" skills is part of the library services to be provided.

Please provide further details for our consideration.


借還及其他圖書館政策 Borrowing & Other Library Policies

讀者意見 User’s Comments

圖書館回覆 Library’s Responses


Thank you.




Please feel free to ask our colleagues regarding due dates and any other related questions during the borrowing process or afterwards. You can also check the details of all the items checked out and their due dates anytime via Library Website.

Some library staff are reluctant to provide return-book service to us. They ask library users to put the books into the book-drops.

During normal service hours our colleagues should not ask users already arrived at the counter to leave and use book-drops instead. It may happen if the counter is already closed and our colleagues have already turned off the workstations. Please provide details (where, when, how) for our follow up.

如果可以的話,希望 貴館在解決自身書籍論文不足前將 HKALL借書期限延長,以便學生獲得足夠時間閱讀吸收相關書籍。

Loan periods of inter-library loans and HKALL items are mutually agreed among all 8 UGC university libraries on reciprocal basis.

Inter-library loan and document delivery are provided through collaborative efforts of all participating libraries based on the principle of resources sharing. They are therefore integral parts of library services which supplement the limited collections of any individual library.

Really appreciated the inter=-library loan systems. But, if the loan period for books from other universities can be extended to be the same for EdUHK library own books. That is a very good news!

Also, I find quite a number of updates articles cannot be downloaded from HKU Library, esp. on the topic of sustainability/Education for Sustainable Development. Though I can ask for them via the inter-library services, it takes a longer time to get the article on hands for an urgent reference.


After wide consultations with students and staff representatives of individual programmes, and as endorsed by Library Management Committee, we have already increased loan quotas for students and academic staff in 2016. It was also agreed that there was no need to change the loan periods.

Please note that we need to balance the needs of different types of users including part-time students who may come back to campus only once a week. Any changes that seems benefitial to a user may cause inconvenience to other users under different circumstances.



the cost of overdue is too high
once I forget to renew the books on Friday, then I have to pay more as I will not go to school on Saturday and Sunday



When the new library system is in operation in the coming July, we will be able to send one more reminder to the borrower the day before the item is due for return.

Please also sign up for our Library SMS Alert service so that you can receive a SMS reminder in addition to the e-mail notices.

Even it is late return the books, but we can still renew our books online like the public library.

Comments noted and will be considered.


將軍澳教學中心學習共享 Tseung Kwan O Study Centre Learning Commons

讀者意見 User’s Comments

圖書館回覆 Library’s Responses


Due to limited space, the Tseung Kwan O Study Centre Learning Commons Collection is designed to meet the basic needs for those students with classes at the Study Centre. Please make use of the electronic collection and the inter-campus delivery service as much as possible. If there are specific subject areas that are urgently needed for students there, they are welcome to send their suggestions to the Library at or talk to Library colleagues directly.




There are currently two photocopiers (one black & white; one color) at Tseung Kwan O Study Centre Learning Commons. Based on the usage data, we currently has no plan to add any more photocopiers there.

The stationeries are not well functional. Would the library please provide more staplers :)

Comments noted and will be followed up.

Inadequate PC and short operating time.

Similar comments had been forwarded to Estates Office (EO) who manages TKOSC last year.

EO replied that in view of existing manpower and effective management of resources, the current official opening hours of TKOSC remains unchanged while designated venue such as Learning Commons (Leisure and Discussion area) could be extended to 10:30p.m. on weekdays and 6:30p.m. on Saturdays for accommodating after-class group discussion on a need basis.


Thank you.

This is a great place for me to borrow and return requested books since I live next to the TKO Centre.